Occasionally we ship products in separate packages for logistical reasons, if you are missing an item double check your tracking information. If you still require help to locate your item feel free to reach out to our fountain pen support team by email at email@example.com.
Got a question? We’re happy to help
I'm missing a product from my order, what do I do?
It isn't the right size, what do I do?
How long will my item take to arrive?
It depends on where you are. Orders processed in the United States will take 2-7 business days to arrive. Canadian orders and overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Product & Stock
Where do you ship?
We ship to continental United States and Canada.
What shipping carries do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can you tell me more about your recycled clothing?
Some of the activewear we offer is made from recycled bottles that are repurposed into clothing. The process goes like this: first, the bottles are broken down into small flakes, then those flakes are melted into tiny pellets and then they are melted again, filtered and spun into threads. Later, those threads are used to create the activewear you love.
Returns & Exchanges
What do you do with used clothing that are returned?
To reduce waste we donate and repurpose clothing that is returned to us.
When can I expect my refund?
Refunds usually take 5 - 10 business days to process depending on your bank. If you have any questions email our support team at firstname.lastname@example.org.